Sokon Alarkan Maintenance & Cleaning Co. Ltd. (“Sokon Alarkan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you provide to us.
This Privacy Policy explains how we collect, use, process, store, and protect personal data when you visit our website, submit an inquiry, request a quotation or service, communicate with us, or otherwise interact with Sokon Alarkan.
By accessing or using the Sokon Alarkan website, submitting information through our online forms, requesting our services, or communicating with us through available communication channels, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to personal data collected through our website and other relevant interactions with Sokon Alarkan.
Where consent is required by applicable law for a specific processing activity, we will request such consent separately and provide you with the appropriate information before obtaining it.
We may collect personal data directly from you when you interact with Sokon Alarkan, including when you:
Submit a contact form or service inquiry.
Request a quotation, proposal, inspection, or site visit.
Request or purchase our services.
Communicate with us by telephone, email, WhatsApp, online forms, or other communication channels.
Enter into a business or contractual relationship with us.
Provide information as a customer, supplier, contractor, business partner, or prospective customer.
Visit or interact with our website.
Depending on the nature of your interaction with us, the personal data we collect may include:
Full name.
Company or organization name.
Job title.
Email address.
Telephone or mobile number.
City, location, or service address.
Information relating to the service requested.
Business and contractual information.
Payment and transaction information, where applicable.
Communications and correspondence with Sokon Alarkan.
Technical information relating to your use of our website, such as IP address, browser type, device information, and website activity, where collected through applicable website technologies.
When you communicate with Sokon Alarkan through telephone, email, WhatsApp, website forms, or other customer service channels, we may collect and retain information relating to those communications for the purposes of responding to your request, providing our services, maintaining business records, resolving disputes, and improving service quality.
Where telephone calls or other communications are recorded, we will handle such recordings in accordance with applicable laws and requirements.
We may process personal data for purposes including:
Responding to inquiries and service requests.
Preparing quotations, proposals, inspections, and site visits.
Providing pest control and waste management services requested by customers.
Managing customer and business relationships.
Entering into and performing contracts.
Processing service orders, invoices, payments, and related transactions.
Providing customer support.
Communicating regarding services, appointments, projects, or contractual matters.
Maintaining and improving our services, website, operational processes, and customer experience.
Maintaining appropriate business, financial, operational, and regulatory records.
Managing suppliers, contractors, and business partners.
Protecting the security and integrity of our website, systems, employees, customers, and operations.
Preventing fraud, misuse, unauthorized access, or other unlawful activity.
Complying with applicable legal, regulatory, accounting, and governmental requirements.
Sending marketing or promotional communications where permitted by applicable law and, where required, after obtaining the appropriate consent.
We will process personal data only for legitimate and specified purposes and in accordance with applicable laws and regulations.
Where personal data is no longer required for the purpose for which it was collected, we will handle its retention or deletion in accordance with applicable legal and business requirements.
